*ME, Myself and Only ME*

Sunday, February 20, 2005

Frustrated Agent

After a week of product training, we started the travel pod. It's where we take calls for the entire shift, but good thing we have our buddy coach, our trainers, and other coaches to help and guide us to be the best CSRs. The 1 week product training should help us be familiar with all our client's products and we are expected to give the best customer service. At first I didn't know that they have that high standards in terms of customer service. I guess American culture is really different to Filipino culture. No offense to my American friends, but geez you Americans are really spoiled, very straight forward and sometimes has a different way of communicating to others especially if its about you being customers. Of course, who doesn't want to have good customer service right? Even us, Filipinos want to be treated right as customers. But now, I'm trying to understand American culture and I hope in the coming days I could truly be good in what I'm doing on my job right now.

It's just so frustrating this whole week because I really wanted to do good at my job but because of too much frustrations, the more I push myself really hard just to do good, to meet my coach/es and trainers expectations. But it sucks 'coz things are not doing well for me, I have low QA scores and to deal with my frustrations makes me feel really bad about myself. There came a point that I really want to quit with my job but I know if I do that, that will make me a big LOSER. And I don't want that, And mostly, I'm not a QUITTER. But even though things are not that good for me, I still trust God that He has given me so much blessings and I just have to be grateful for that, especially for the job He has given me. I know having these frustrations is not just to burden me. I know that there are times, the devil want to destroy the happiness and blessings I'm having but I know the power of God. I know my God is big that I don't have to be afraid. He'll be my strength and I know that He will pick me up whenever I fall and He created me to become victorious. I'm praying that my next week of travel pod will be good, that I can pull up my scores and that I can be really good at my job.

¶ posted by feldalyn at 6:11 AM | 0 comments

Tuesday, February 08, 2005

Mr. Personality

Last Sunday was the finale of the reality show Mr. Personality. It's about a girl finding love where she met 20 guys that are masked. The 20 guy contestants will then be deduced to 10, where the 10 guys will wear 10 different colors of masks. Like any other dating reality shows, she will be given enough time to know these men, every week there will be one or two guys that will be eliminated and fortunately the girl has to choose 1 guy at the end. It was entitled Mr. Personality because the show wants to prove that it is possible that a person can fall in love with someone just by knowing his personality and even if you don't see how that person looks like. Most of us fall for a person because of physical attraction. Some says it can only be called "true love" if you can love a person beyond hs outside beauty. Mr. Personality show different men with different personalities. Some were good looking and some were not really good looking(based on my standards "laugh"). But it doesn't matter because their faces were not supposed to be shown, until the moment they are eliminated. At the end, Hailey, the girl finding love, chose Will, a 28-yr old millionare, who fell in love with Hailey during the duration of the program. Hailey accepted Will's proposal, even though she has no idea how he looks like, but still, she fell for him. When Will showed his face, after being chosen by Hailey, she then was so amazed and couldn't stop staring at Will's face. Therefore, for me, it's magical when you fall in love with somone, but it's more magical when you love that someone beyond his physical beauty. And that is real love!

¶ posted by feldalyn at 2:50 AM | 4 comments

Monday, February 07, 2005

OSS-11

I have been really busy since I started work last two weeks ago. I'm trying to adjust to my new work environment and people there are really cool. My team mates are all nice and fun-to-be-with people. I'm also adjusting to my graveyard shift. At first it was hard but I'm getting used to it now. Thank God 'coz I'm not getting sick and I'm improving in my job at least. In two weeks I have learned a lot. From AM speaking, playing Taboo, learning so much from my team mates 'coz they all have different personalities. Toni is a gay, a very photogenic gay who has a lot of experiences that I cannot imagine, Allan, who at first I thought was a real guy but found out that he's a bisexual and had sex a lot of times with a guy. Woooh!!!! And there's Mommy Binky, a pretty mom with a pretty daughter who has a lot of experiences in terms of relationships 'coz she made a lot of guys cry hehe. Marcus, on the other hand, a guy who was fooled by her aunt, has gone to Macau, picked up a Russian prostitute and has tried all kinds of jobs just to survive in a foreign country. And Hazel, a self-confessed bisexual but I doubt ‘coz the moment she met our drop-dead gorgeous coach, Mondo Castro, who was a former Ang TV star and is now our AM speaking coach, she has turned to have a big crush on him, haha. And Hazel’s big competition to Mondo’s heart is Alexis, who also have a big likeness to our handsome coach, but too bad, he’s already married and has a 5-year old daughter. And a lot more team mates with very cool stories! Our two-week Am speak training is over, thank God again because we all passed and a new training will start by tomorrow. Hope it will be better and happier.

¶ posted by feldalyn at 2:32 AM | 0 comments