Frustrated Agent
After a week of product training, we started the travel pod. It's where we take calls for the entire shift, but good thing we have our buddy coach, our trainers, and other coaches to help and guide us to be the best CSRs. The 1 week product training should help us be familiar with all our client's products and we are expected to give the best customer service. At first I didn't know that they have that high standards in terms of customer service. I guess American culture is really different to Filipino culture. No offense to my American friends, but geez you Americans are really spoiled, very straight forward and sometimes has a different way of communicating to others especially if its about you being customers. Of course, who doesn't want to have good customer service right? Even us, Filipinos want to be treated right as customers. But now, I'm trying to understand American culture and I hope in the coming days I could truly be good in what I'm doing on my job right now.
It's just so frustrating this whole week because I really wanted to do good at my job but because of too much frustrations, the more I push myself really hard just to do good, to meet my coach/es and trainers expectations. But it sucks 'coz things are not doing well for me, I have low QA scores and to deal with my frustrations makes me feel really bad about myself. There came a point that I really want to quit with my job but I know if I do that, that will make me a big LOSER. And I don't want that, And mostly, I'm not a QUITTER. But even though things are not that good for me, I still trust God that He has given me so much blessings and I just have to be grateful for that, especially for the job He has given me. I know having these frustrations is not just to burden me. I know that there are times, the devil want to destroy the happiness and blessings I'm having but I know the power of God. I know my God is big that I don't have to be afraid. He'll be my strength and I know that He will pick me up whenever I fall and He created me to become victorious. I'm praying that my next week of travel pod will be good, that I can pull up my scores and that I can be really good at my job.
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